Work
Product design, research, code
Connecting millions to government services safely and securely
login.gov offers the public secure and private online access to participating government programs. With one login.gov account, users can sign in to multiple government agencies. Our goal is to make managing federal benefits, services and applications easier and more secure. Read more ￫
A design system good enough for government work
The U.S. Web Design system was started as a set of design principles and visual style guide for U.S. government websites. Since its inception it has grown into a full-fledged design system and component library that has gone on to power billions of page views in just a few years. Read more ￫
Regulators, mount up
eRegulations (eRegs) is a web-based application that makes regulations easier to find, read, and understand. In the summer of 2015 we worked with the Environmental Protection Bureau to pilot a tool that would allow users to comment on proposed regulation changes. Read more ￫
Data, privacy, and connected systems
As government systems are modernized opportunities for shared services arise. Centralized login systems and permissioned data-sharing between systems could result in huge cost savings for the American people. In late 2016 we set out to understand how the public thinks about their data being shared between federal agencies. Read more ￫
Data design guidelines for the modern web
In late 2017, a team inside the Census bureau came to 18F looking for guidance in establishing modern data visualization guidelines. We worked with the team to create the foundations of a new set of data design standards to be used across Census interactive data products. Read more ￫
How do we reach these kids?
In 2013, Edmodo was growing fast. Not only did we double the size of our user base in a year’s time, we also doubled our headcount. Our product development process was changing and I wanted to make sure everyone felt empowered to make meaningful user-centered design decisions. Read more ￫
Research! Research! Read all about it!
One of the hardest parts about conducting large scale design research projects is not actually the process of conducting the research but communicating your findings and getting it to stick. At Edmodo, we wanted to make sure our research was heard and we knew that a stale internal wiki wasn’t going to cut it. Read more ￫
Someone call a doctor!
At Analyte Health, I had the privilege to see the customer service team grow from two individuals to over 30. I designed and implemented a scalable system that could handle the increased customer demand and additional service offerings. Read more ￫